Customer Service Representative
Poudre Valley Rural Electric Association is seeking a Customer Service Representative looking for an exciting work atmosphere and opportunity for growth in our organization.
Benefits:
Competitive compensation
Comprehensive benefits package including medical and dental
401(k) with match/R&S plan
Responsibilities:
Daily logs into the phone system and answer incoming telephone calls in a prompt and courteous manner. Provides assistance to the caller or transfers to appropriate personnel/department as necessary.
Greets consumers, vendors, and the general public in a courteous, professional manner, and directs them to the appropriate department as necessary. Processes over the counter payments.
Assists members in person, by telephone, or electronic communication, with electric account concerning connects, disconnects, reconnects, account inquires, and updating of account information, delinquent accounts, and payment arrangements.
Performs all aspects of service order processing, including transfers of service, connects, disconnects and energizes.
Must be familiar with Association's policies and procedures, rules and regulations, rates, and their practical application concerning connects, disconnects, reconnects, subterfuge, collections, budget billing, capital credit allocations and retirements, and is able to effectively explain the same to members.
Qualifications:
A high school diploma or GED is necessary. Some college or business school is preferred.
At least two years of customer service experience in consumer/billing, preferably an electric utility, is required.Estimated Salary: $20 to $28 per hour based on qualifications.
Benefits:
Competitive compensation
Comprehensive benefits package including medical and dental
401(k) with match/R&S plan
Responsibilities:
Daily logs into the phone system and answer incoming telephone calls in a prompt and courteous manner. Provides assistance to the caller or transfers to appropriate personnel/department as necessary.
Greets consumers, vendors, and the general public in a courteous, professional manner, and directs them to the appropriate department as necessary. Processes over the counter payments.
Assists members in person, by telephone, or electronic communication, with electric account concerning connects, disconnects, reconnects, account inquires, and updating of account information, delinquent accounts, and payment arrangements.
Performs all aspects of service order processing, including transfers of service, connects, disconnects and energizes.
Must be familiar with Association's policies and procedures, rules and regulations, rates, and their practical application concerning connects, disconnects, reconnects, subterfuge, collections, budget billing, capital credit allocations and retirements, and is able to effectively explain the same to members.
Qualifications:
A high school diploma or GED is necessary. Some college or business school is preferred.
At least two years of customer service experience in consumer/billing, preferably an electric utility, is required.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
