Customer Support Representative
Radius Telematics Radius Telematics Fort Collins, CO Fort Collins, CO Full-time Full-time $48,000 - $52,000 a year $48,000 - $52,000 a year 2 days ago 2 days ago 2 days ago Radius Telematics specializes in vehicle tracking and telematics solutions.
We provide market leading products and services to businesses of all sizes.
We provide sales and support solutions for large enterprise, business, and individual accounts.
Much of our business is centered on our web-based solutions.
We are looking for a full-time Customer Support Representative to join our team.
Requirements:
Technical Proficiency:
Strong technical aptitude with the ability to understand and troubleshoot software, hardware, and network-related issues.
Experience with relevant technologies and platforms is preferred.
Customer Focus:
Passion for providing exceptional customer service and support, with excellent communication and interpersonal skills.
Ability to empathize with customers and adapt communication style to meet their needs.
Problem-Solving Skills:
Proven ability to analyze complex problems, think critically, and develop creative solutions in a fast-paced environment.
Attention to Detail:
Meticulous attention to detail in documenting customer interactions, troubleshooting steps, and resolution outcomes.
Time Management:
Effective time management and organizational skills to prioritize tasks, manage workload efficiently, and meet or exceed performance metrics and service level agreements.
Team Player:
Strong team player with the ability to collaborate effectively with colleagues and contribute to a positive and supportive work environment.
Adaptability:
Flexibility to adapt to evolving technologies, processes, and customer needs, with a willingness to continuously learn and develop new skills.
Bilingual:
English/Spanish helpful, not required.
Responsibilities:
Customer Support:
Provide prompt and courteous support to customers via various channels such as phone, email, chat, and ticketing system.
Troubleshooting:
Diagnose and troubleshoot technical issues related to our products or services.
Problem Resolution:
Resolve customer issues efficiently by guiding them through step-by-step solutions, escalating complex issues to the appropriate teams when necessary.
Product Knowledge:
Maintain a deep understanding of our products and services to effectively address customer inquiries and provide accurate information.
Documentation:
Create and maintain detailed documentation of customer interactions, solutions, and frequently asked questions to assist with future support efforts.
Customer Education:
Empower customers by educating them on product features, best practices, and troubleshooting techniques to enhance their overall experience and minimize recurring issues.
Quality Assurance:
Ensure the quality of customer interactions by adhering to established support procedures, troubleshooting guidelines, and service level agreements.
Feedback and Improvement:
Gather customer feedback to identify trends, common issues, and areas for improvement in our products, services, and support processes.
Collaboration:
Collaborate closely with cross-functional teams, including product development, engineering, and quality assurance, to communicate customer feedback and advocate for customer needs.
While remote work offers independence and autonomy, we recognize the value of face-to-face interaction and teamwork.
This position offers the best of both worlds! Once In-Person training has been completed, a hybrid work from home/in office schedule will be agreed upon.
Regardless of location, standard work hours will be Monday-Friday, 8-5.
Job Type:
Full-time Pay:
$48,000.
00 - $52,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work from home Experience level:
3 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Ability to Relocate:
Fort Collins, CO 80524:
Relocate before starting work (Required) Work Location:
Hybrid remote in Fort Collins, CO 80524.
Estimated Salary: $20 to $28 per hour based on qualifications.
We provide market leading products and services to businesses of all sizes.
We provide sales and support solutions for large enterprise, business, and individual accounts.
Much of our business is centered on our web-based solutions.
We are looking for a full-time Customer Support Representative to join our team.
Requirements:
Technical Proficiency:
Strong technical aptitude with the ability to understand and troubleshoot software, hardware, and network-related issues.
Experience with relevant technologies and platforms is preferred.
Customer Focus:
Passion for providing exceptional customer service and support, with excellent communication and interpersonal skills.
Ability to empathize with customers and adapt communication style to meet their needs.
Problem-Solving Skills:
Proven ability to analyze complex problems, think critically, and develop creative solutions in a fast-paced environment.
Attention to Detail:
Meticulous attention to detail in documenting customer interactions, troubleshooting steps, and resolution outcomes.
Time Management:
Effective time management and organizational skills to prioritize tasks, manage workload efficiently, and meet or exceed performance metrics and service level agreements.
Team Player:
Strong team player with the ability to collaborate effectively with colleagues and contribute to a positive and supportive work environment.
Adaptability:
Flexibility to adapt to evolving technologies, processes, and customer needs, with a willingness to continuously learn and develop new skills.
Bilingual:
English/Spanish helpful, not required.
Responsibilities:
Customer Support:
Provide prompt and courteous support to customers via various channels such as phone, email, chat, and ticketing system.
Troubleshooting:
Diagnose and troubleshoot technical issues related to our products or services.
Problem Resolution:
Resolve customer issues efficiently by guiding them through step-by-step solutions, escalating complex issues to the appropriate teams when necessary.
Product Knowledge:
Maintain a deep understanding of our products and services to effectively address customer inquiries and provide accurate information.
Documentation:
Create and maintain detailed documentation of customer interactions, solutions, and frequently asked questions to assist with future support efforts.
Customer Education:
Empower customers by educating them on product features, best practices, and troubleshooting techniques to enhance their overall experience and minimize recurring issues.
Quality Assurance:
Ensure the quality of customer interactions by adhering to established support procedures, troubleshooting guidelines, and service level agreements.
Feedback and Improvement:
Gather customer feedback to identify trends, common issues, and areas for improvement in our products, services, and support processes.
Collaboration:
Collaborate closely with cross-functional teams, including product development, engineering, and quality assurance, to communicate customer feedback and advocate for customer needs.
While remote work offers independence and autonomy, we recognize the value of face-to-face interaction and teamwork.
This position offers the best of both worlds! Once In-Person training has been completed, a hybrid work from home/in office schedule will be agreed upon.
Regardless of location, standard work hours will be Monday-Friday, 8-5.
Job Type:
Full-time Pay:
$48,000.
00 - $52,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work from home Experience level:
3 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Ability to Relocate:
Fort Collins, CO 80524:
Relocate before starting work (Required) Work Location:
Hybrid remote in Fort Collins, CO 80524.
Estimated Salary: $20 to $28 per hour based on qualifications.
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