Client Service Representative (CSR)
3.
7 Fort Collins, CO Fort Collins, CO Full-time Full-time $16 - $17 an hour $16 - $17 an hour 12 days ago 12 days ago 12 days ago Duties Answer phones with top-notch customer service.
Identify and work compassionately with clients in various emotional states, either due to their pet, wait times, scheduling glitches, etc.
Respond to inquiries about the range of services our practice provides.
Recognize the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately.
Assist owners when picking up medications or special dietary products; answers questions.
Coordinate the flow of pets and owners in the lobby Receives and distributes incoming mail; processes and stamps outgoing mail.
Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports.
Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy.
Performs cashiering duties; processes refunds, returns and credits as needed Organizes and processes all payment plans.
Processes billing statements and collections Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications.
May assist with retail sales May weigh pets when they come in for exams, procedures, etc.
Responds to client emails Processes faxes Obtain previous records from other facilities and adds to patient chart Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
Take medication refill requests and messages for doctors Personal Expectations Maintain a professional appearance (clothes and attitude).
Shows up for work regularly; full time presence at work is essential for every shift Willing to learn basic veterinary medicine terminology Become familiar with retail products, medications, vaccinations, routine testing, and heartworm/flea preventatives and be able to confidently discuss with clients Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately Able to use Windows based computer systems, word processing, email, web search and other skills needed to use software.
Able to reconcile the drawer and complete end of day duties at the close of the day Uses effective and appropriate methods of interacting with others.
Completes tasks quickly and thoroughly without prompting.
Adapts easily to changing demands and manages multiple priorities effectively Uses appropriate administrative and clerical procedures and systems for managing office work.
Demonstrates responsibility in completing all job tasks Works cooperatively with the team to address tasks and accomplish goals Monitors and reviews information thoroughly and maintains an organized system for all documents Manages time and prioritizes work tasks effectively
Qualifications:
High school diploma or GED May consider an equivalent combination of education, certification, training, and/or experience.
Knowledge of clerical procedures such as alphabetizing files and records Must be flexible with scheduling and able to work some weekends and holidays Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking May involve some climbing, balancing, stooping, kneeling, crouching, or crawling Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds) Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) 401(k) matching Continuing education credits Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Uniform allowance Vision insurance Schedule:
10 hour shift No nights Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Fort Collins, CO Fort Collins, CO Full-time Full-time $16 - $17 an hour $16 - $17 an hour 12 days ago 12 days ago 12 days ago Duties Answer phones with top-notch customer service.
Identify and work compassionately with clients in various emotional states, either due to their pet, wait times, scheduling glitches, etc.
Respond to inquiries about the range of services our practice provides.
Recognize the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately.
Assist owners when picking up medications or special dietary products; answers questions.
Coordinate the flow of pets and owners in the lobby Receives and distributes incoming mail; processes and stamps outgoing mail.
Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports.
Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy.
Performs cashiering duties; processes refunds, returns and credits as needed Organizes and processes all payment plans.
Processes billing statements and collections Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications.
May assist with retail sales May weigh pets when they come in for exams, procedures, etc.
Responds to client emails Processes faxes Obtain previous records from other facilities and adds to patient chart Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
Take medication refill requests and messages for doctors Personal Expectations Maintain a professional appearance (clothes and attitude).
Shows up for work regularly; full time presence at work is essential for every shift Willing to learn basic veterinary medicine terminology Become familiar with retail products, medications, vaccinations, routine testing, and heartworm/flea preventatives and be able to confidently discuss with clients Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately Able to use Windows based computer systems, word processing, email, web search and other skills needed to use software.
Able to reconcile the drawer and complete end of day duties at the close of the day Uses effective and appropriate methods of interacting with others.
Completes tasks quickly and thoroughly without prompting.
Adapts easily to changing demands and manages multiple priorities effectively Uses appropriate administrative and clerical procedures and systems for managing office work.
Demonstrates responsibility in completing all job tasks Works cooperatively with the team to address tasks and accomplish goals Monitors and reviews information thoroughly and maintains an organized system for all documents Manages time and prioritizes work tasks effectively
Qualifications:
High school diploma or GED May consider an equivalent combination of education, certification, training, and/or experience.
Knowledge of clerical procedures such as alphabetizing files and records Must be flexible with scheduling and able to work some weekends and holidays Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking May involve some climbing, balancing, stooping, kneeling, crouching, or crawling Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds) Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) 401(k) matching Continuing education credits Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Uniform allowance Vision insurance Schedule:
10 hour shift No nights Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
