OEM Technical Customer Manager
OEM Technical Customer ManagerHP's vision and promise are to engineer experiences that amaze.
With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80
year legacy of innovation.
The OEM team within Personal Systems has been servicing OEM customers for over 40 years, providing them with solutions to need their specific needs to enable their wonderful IP, in several verticals, from Healthcare/Life Sciences, Industrial/Manufacturing, Transportation & Logistics & Media & Entertainment, to name a few.
Join our team, work hard, solve problems, and watch as your efforts have a direct impact on the future of HP and the performance and well-being of customers around the world.
Core ResponsibilitiesThe OEM Technical Customer Manager is a key member of our team responsible for providing technical program management and white glove support to some of our top large OEM accounts.
You will be HP's subject-matter expert in our Advanced Compute Solutions group in support of these large accounts.
You will drive partnerships, both internally and externally, ensuring alignment of customer needs and internal dynamics.
You will serve as the subject matter expert on OEM and educate customers and sales teams on the value of HP solutions.
If you are passionate about technology, have worked in a software enterprise sales or business development role, and can operationally drive new business solutions and models in an ambiguous environment, we want to talk to you.
The primary objectives of this role include:
OEM customer 'x' & OEM customer 'y' worldwide Provide Facilitate roadmap/planning details (platform, commodity, regulatory) Support sales account team with customer visits Pre-sales/technical consultation role for Advanced Compute Solutions (trusted advisor) Change management (gather/communicate details, SCR, influence lifecycles, facilitating component changes/bridge buy/LTB) Manage grey space (inconsistent or partially/non-existing processes) Define Lifecycle Agreement & Draft LL Docs Lead Internal HP Big 3 Team cadence.
Drive customer NPI project to integrate into CIS (Custom Services) Interface between OEM Customer R&D and HP R&D teamsAbout You Take Initiative and are Structured/Organized.
You know how to structure and solve ambiguous problems without looking for someone to tell you how to get things done.
Know your customer; great customer relationship/engagement skills.
You are deeply customer curious.
You internalize the point of view of our customer and exhaustively represent her wants, needs and pain points.
OEM Guru, with strong technical ability and knowhow.
You have several years of relevant industry experience and are extremely comfortable getting into the trenches with engineers, developers, customers, and partners to discuss HP's OEM program and solutions.
Communicate Persuasively.
Make cases that are impossible to refute or ignore.
Use data-based decision-making to convince partners and customers of the merits of your given argument.
Drive Collaboration.
Create a culture of collaboration and promote deep partnership across Business Units and teams.
Be prepared to operate in highly matrixed organization with partners across HP.
Inspire passion, drive change.
Infuse those around you with excitement and enthusiasm for continuously improving and finding answers to tough customer problems.
You are our key OEM lead within the APJ markets.
Crave Ownership.
You take accountability and do not expect someone else to make the tough decisions for you.
You take responsibility when things don't go as planned, but never fail to share your successes.
Grit.
You expect setbacks and know how to react, align stakeholders, and get the job done.
Deliver Results.
Performance is your heritage, and you deliver results regardless of the program, resources and scale.
Excellent written and verbal communication skills, ability to interact with all levels of the company.
Program Management experience Ability to collaborate with customer yet stand ground when needed.
Strategic thinkingEducation and Experience Required You have 7
years of enterprise sales or business development experience.
2
years Program Management experience You have a bachelor's degree, ideally a master's degree, in business administration with a technical background.
HP offers a comprehensive benefits package, including:
Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insuranceIn accordance with Colorado statute, the estimated range of compensation for this job in that location, at the time of this posting, is $135,500 - 150,000 This position may be eligible for incentive pay, for openings where this is applicable.
About HPYou're out to reimagine and reinvent what's possible-in your career as well as the world around you.
So are we.
We love taking on tough challenges, disrupting the status quo, and creating what's next.
We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history:
HP's commitment to diversity, equity and inclusion - it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves.
We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom line.
Come to HP and thrive! Recommended Skills Business Administration Business Development Change Management Communication Consulting Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80
year legacy of innovation.
The OEM team within Personal Systems has been servicing OEM customers for over 40 years, providing them with solutions to need their specific needs to enable their wonderful IP, in several verticals, from Healthcare/Life Sciences, Industrial/Manufacturing, Transportation & Logistics & Media & Entertainment, to name a few.
Join our team, work hard, solve problems, and watch as your efforts have a direct impact on the future of HP and the performance and well-being of customers around the world.
Core ResponsibilitiesThe OEM Technical Customer Manager is a key member of our team responsible for providing technical program management and white glove support to some of our top large OEM accounts.
You will be HP's subject-matter expert in our Advanced Compute Solutions group in support of these large accounts.
You will drive partnerships, both internally and externally, ensuring alignment of customer needs and internal dynamics.
You will serve as the subject matter expert on OEM and educate customers and sales teams on the value of HP solutions.
If you are passionate about technology, have worked in a software enterprise sales or business development role, and can operationally drive new business solutions and models in an ambiguous environment, we want to talk to you.
The primary objectives of this role include:
OEM customer 'x' & OEM customer 'y' worldwide Provide Facilitate roadmap/planning details (platform, commodity, regulatory) Support sales account team with customer visits Pre-sales/technical consultation role for Advanced Compute Solutions (trusted advisor) Change management (gather/communicate details, SCR, influence lifecycles, facilitating component changes/bridge buy/LTB) Manage grey space (inconsistent or partially/non-existing processes) Define Lifecycle Agreement & Draft LL Docs Lead Internal HP Big 3 Team cadence.
Drive customer NPI project to integrate into CIS (Custom Services) Interface between OEM Customer R&D and HP R&D teamsAbout You Take Initiative and are Structured/Organized.
You know how to structure and solve ambiguous problems without looking for someone to tell you how to get things done.
Know your customer; great customer relationship/engagement skills.
You are deeply customer curious.
You internalize the point of view of our customer and exhaustively represent her wants, needs and pain points.
OEM Guru, with strong technical ability and knowhow.
You have several years of relevant industry experience and are extremely comfortable getting into the trenches with engineers, developers, customers, and partners to discuss HP's OEM program and solutions.
Communicate Persuasively.
Make cases that are impossible to refute or ignore.
Use data-based decision-making to convince partners and customers of the merits of your given argument.
Drive Collaboration.
Create a culture of collaboration and promote deep partnership across Business Units and teams.
Be prepared to operate in highly matrixed organization with partners across HP.
Inspire passion, drive change.
Infuse those around you with excitement and enthusiasm for continuously improving and finding answers to tough customer problems.
You are our key OEM lead within the APJ markets.
Crave Ownership.
You take accountability and do not expect someone else to make the tough decisions for you.
You take responsibility when things don't go as planned, but never fail to share your successes.
Grit.
You expect setbacks and know how to react, align stakeholders, and get the job done.
Deliver Results.
Performance is your heritage, and you deliver results regardless of the program, resources and scale.
Excellent written and verbal communication skills, ability to interact with all levels of the company.
Program Management experience Ability to collaborate with customer yet stand ground when needed.
Strategic thinkingEducation and Experience Required You have 7
years of enterprise sales or business development experience.
2
years Program Management experience You have a bachelor's degree, ideally a master's degree, in business administration with a technical background.
HP offers a comprehensive benefits package, including:
Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insuranceIn accordance with Colorado statute, the estimated range of compensation for this job in that location, at the time of this posting, is $135,500 - 150,000 This position may be eligible for incentive pay, for openings where this is applicable.
About HPYou're out to reimagine and reinvent what's possible-in your career as well as the world around you.
So are we.
We love taking on tough challenges, disrupting the status quo, and creating what's next.
We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history:
HP's commitment to diversity, equity and inclusion - it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves.
We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom line.
Come to HP and thrive! Recommended Skills Business Administration Business Development Change Management Communication Consulting Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
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