Customer Support Representative
Fort Collins, CO Fort Collins, CO Full-time Full-time $21 an hour $21 an hour 2 days ago 2 days ago 2 days ago Customer Support Representative 2301384 Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.
Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Estimated annual base pay:
$21.
00 hourly (minimum) - $29.
00 hourly (midpoint) Plus overtime All members included in annual cash bonus opportunity 9.
5% annual retirement benefit opportunity Tuition reimbursement and Training/Professional Development opportunities for all members 12 paid holidays, including floating holidays Industry leading medical, dental, and vision Insurance upon date of hire Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave Paid parental leave Adoption Assistance Employee Assistance Program, including mental health benefits Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including:
Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave Are you ready to make your mark? If you're a Customer Support Representative (CSR), we have an exciting opportunity for you.
The CSR is responsible for the account administration and interfacing with customers this Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.
What's In It for You At Woodward, our employees are called and treated as members and we've created a culture that appreciates and values the contributions of every member.
It's an inclusive, positive, collaborative, and socially responsible environment where members work together for outstanding outcomes.
What you will be doing Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI) Responds to customer pricing requests per established price list Interacts with other departments as required (order status, delivery updates, warranty & quality) File and maintain documentation.
Interfaces with customers on a day-to-day basis Over-time may be required with little or no notice to accommodate customer needs What We Are Looking For High school diploma, higher national diploma or equivalent Minimum 1 year work experience in customer-interface role and business process understanding Basic understanding of the sales process Basic knowledge of computer systems and software applications Professional communication and interpersonal skills Must work effectively in a team environment Good multi-tasking skills, detail-oriented and able to prioritize workload efficiently This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position.
The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).
All applicants must be U.
S.
persons within the meaning of ITAR and EAR or possess all required authorizations from the U.
S.
Department of State Department and the U.
S.
Department of Commerce.
ITAR defines a U.
S.
person as a U.
S.
Citizen, U.
S.
Permanent Resident (i.
e.
, 'Green Card Holder'), Political Asylee, or Refugee.
Woodward is an Equal Opportunity Employer EO/AA/M/F/Disabled/Protected Veterans Job Customer Support Primary Location United States-Colorado-Fort Collins, Lincoln Campus Organization Woodward Schedule FULL TIME Shift 1st Shift / Day Job.
Estimated Salary: $20 to $28 per hour based on qualifications.
Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Estimated annual base pay:
$21.
00 hourly (minimum) - $29.
00 hourly (midpoint) Plus overtime All members included in annual cash bonus opportunity 9.
5% annual retirement benefit opportunity Tuition reimbursement and Training/Professional Development opportunities for all members 12 paid holidays, including floating holidays Industry leading medical, dental, and vision Insurance upon date of hire Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave Paid parental leave Adoption Assistance Employee Assistance Program, including mental health benefits Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including:
Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave Are you ready to make your mark? If you're a Customer Support Representative (CSR), we have an exciting opportunity for you.
The CSR is responsible for the account administration and interfacing with customers this Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.
What's In It for You At Woodward, our employees are called and treated as members and we've created a culture that appreciates and values the contributions of every member.
It's an inclusive, positive, collaborative, and socially responsible environment where members work together for outstanding outcomes.
What you will be doing Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI) Responds to customer pricing requests per established price list Interacts with other departments as required (order status, delivery updates, warranty & quality) File and maintain documentation.
Interfaces with customers on a day-to-day basis Over-time may be required with little or no notice to accommodate customer needs What We Are Looking For High school diploma, higher national diploma or equivalent Minimum 1 year work experience in customer-interface role and business process understanding Basic understanding of the sales process Basic knowledge of computer systems and software applications Professional communication and interpersonal skills Must work effectively in a team environment Good multi-tasking skills, detail-oriented and able to prioritize workload efficiently This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position.
The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR).
All applicants must be U.
S.
persons within the meaning of ITAR and EAR or possess all required authorizations from the U.
S.
Department of State Department and the U.
S.
Department of Commerce.
ITAR defines a U.
S.
person as a U.
S.
Citizen, U.
S.
Permanent Resident (i.
e.
, 'Green Card Holder'), Political Asylee, or Refugee.
Woodward is an Equal Opportunity Employer EO/AA/M/F/Disabled/Protected Veterans Job Customer Support Primary Location United States-Colorado-Fort Collins, Lincoln Campus Organization Woodward Schedule FULL TIME Shift 1st Shift / Day Job.
Estimated Salary: $20 to $28 per hour based on qualifications.
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