Training Success Specialist
Fort Collins, CO Fort Collins, CO Full-time Full-time $50,000 - $57,520 a year $50,000 - $57,520 a year 9 hours ago 9 hours ago 9 hours ago Role Summary Responsible for supporting all Prosci training programs; ensuring quality of participants' experience during the program, support Instructors, and acting as a first point of contact for training participant support post-program.
This position will maintain responsibility for individual participant needs, and attentiveness to details that keep the program flowing smoothly and on schedule.
Training Success Specialists build customer relationships and become a source of knowledge and expertise about Prosci's offerings.
This position facilitates client interaction, acts as a subject matter expert by answering questions, exploring available product options and providing guidance to customers within Prosci's suite of resources.
Training Success Specialists are responsible for understanding, navigating and trouble-shooting multiple virtual delivery platforms.
Problem-solve program issues, on the fly, while maintaining composure and a sense of calm in the room.
Additionally, this position is responsible for solutioning technical challenges participants may experience.
Scope & Responsibilities Business Operations Program Support:
(70%) Participate in Prosci taught programs with instructor and participants as a support resource Technical savvy, ability to learn and leverage multiple online learning platforms effectively Remain aware of personal work schedule and complete required logistic requirements for program success in a timely manner, working with Master Instructor as applicable Establish and maintain a positive relationship with clients Managing Client Experience (10%) Address participant needs as they arise Effectively lead all Producer assigned in-class activities, confident speaking publicly Remain attentive as the classroom assistant to help answer questions and distribute relevant handouts in a timely manner Able to manage competing priorities (i.
e.
participant needs, instructor needs, technical issues) Provide support to program participants to ensure they understand how to use Prosci tools Capture participant data from classroom activities and provide formal write-up to clients as a follow-up activity (as applicable) Technical Troubleshooting (10%) Proactively engage with participants to help them identify additional Prosci offerings with the support of a Prosci Account Manager that may be appropriate depending on their unique situation/needs Respond in a timely manner to customer requests Project Coordination (10%) Support office team project needs (if/as applicable) Engage in company-wide meetings and team building events.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position will maintain responsibility for individual participant needs, and attentiveness to details that keep the program flowing smoothly and on schedule.
Training Success Specialists build customer relationships and become a source of knowledge and expertise about Prosci's offerings.
This position facilitates client interaction, acts as a subject matter expert by answering questions, exploring available product options and providing guidance to customers within Prosci's suite of resources.
Training Success Specialists are responsible for understanding, navigating and trouble-shooting multiple virtual delivery platforms.
Problem-solve program issues, on the fly, while maintaining composure and a sense of calm in the room.
Additionally, this position is responsible for solutioning technical challenges participants may experience.
Scope & Responsibilities Business Operations Program Support:
(70%) Participate in Prosci taught programs with instructor and participants as a support resource Technical savvy, ability to learn and leverage multiple online learning platforms effectively Remain aware of personal work schedule and complete required logistic requirements for program success in a timely manner, working with Master Instructor as applicable Establish and maintain a positive relationship with clients Managing Client Experience (10%) Address participant needs as they arise Effectively lead all Producer assigned in-class activities, confident speaking publicly Remain attentive as the classroom assistant to help answer questions and distribute relevant handouts in a timely manner Able to manage competing priorities (i.
e.
participant needs, instructor needs, technical issues) Provide support to program participants to ensure they understand how to use Prosci tools Capture participant data from classroom activities and provide formal write-up to clients as a follow-up activity (as applicable) Technical Troubleshooting (10%) Proactively engage with participants to help them identify additional Prosci offerings with the support of a Prosci Account Manager that may be appropriate depending on their unique situation/needs Respond in a timely manner to customer requests Project Coordination (10%) Support office team project needs (if/as applicable) Engage in company-wide meetings and team building events.
Estimated Salary: $20 to $28 per hour based on qualifications.
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